About your role

You help our partnerships navigate veterinary care, making sure every dog’s health, welfare, and wellbeing stays front and centre and in line with our policies, legislation and industry standards. You guide people through understanding and accessing the right veterinary services, helping to put tailored medical plans in place so each dog gets exactly what they need.

A big part of the role is reducing financial barriers to essential care, while building strong, positive relationships with clients, vet practices, and colleagues across the organisation.

You also keep clear, accurate records across our systems and play an active part in improving processes so we can keep delivering a high‑quality service.

This is a part time role of 20 hours per week (4 hours per day over 5 days). The salary range of £16,938 - £17,532 p.a. shown is for working those part time hours (£29,640 - £30,680 p.a. full time equivalent).

About you

You’re someone who brings a natural empathy to your communication, and you’re able to speak with sensitivity and compassion even when situations are challenging or emotional. You have a solid foundation of medical knowledge and experience of applying it in a professional setting, and you’re comfortable navigating insurance processes too. You know how to use your expertise to guide others through informed decisions around veterinary care, and your strong communication skills - shaped by your previous roles - mean you can build trust and clarity with ease.

Your responsibilities

As a Clinical Support Officer, you'll:

• Support partnerships to understand and access appropriate veterinary services.

• Make sure that suitable medical plans are in place, tailored to individual dogs’ needs.

• Work to minimise financial barriers to essential veterinary care.

• Build effective working relationships with clients, veterinary practices, and internal teams.

• Maintain accurate and up-to-date records across relevant systems.

• Contribute to the development and improvement of processes.

Your skills, experience and approach

It's essential that you have:

• Strong interpersonal skills, with the ability to communicate sensitively and compassionately, including in challenging situations.

• Relevant medical knowledge for the role.

• Understanding of insurance-related processes.

It's beneficial if you have:

• Proven communication skills gained in previous roles.

• Experience applying medical knowledge in a professional setting.

Other requirements

• You must have the right to live and work in the UK.

• You must be comfortable working around dogs.

• Driving the charity’s vehicles is part of the role so a full driving licence is preferred, but we will work with you to find alternative solutions if reasonable adjustments are required. You must be over 21 years of age to drive our charity vehicles.

• Sometimes you may need to work flexibly so we can deliver our services effectively, and this may occasionally involve working evenings and/or at weekends. You’ll be given time off in lieu (TOIL) for this.

• As you will be working with vulnerable people, you will be required to undergo a DBS check. This will be renewed every 4 years.

• You’ll be expected to have a good understanding of safeguarding issues and how they should be applied to the work of the charity and its partner organisations. Full training on this will be provided during your induction.

Closing date

The closing date/time for applications is Thursday 11th June 2026 at 10:00am.

Interviews

1st stage interviews will be held at our Banbury HQ on Wednesday 1st July 2026.

2nd stage interviews will be held at our Banbury HQ on Wednesday 8th July 2026.